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Delivery & Returns

COLLECTION FROM STORE 

Providing the item is in stock, orders will be ready for collection within 2 hours of ordering (please call us on 0208 668 7565 before you set out).

UK STANDARD DELIVERY ~ Free

Providing the item is in stock, we aim to deliver your order within 3 - 4 working days.  Parcels will require a signature on arrival at the destination.

INTERNATIONAL ORDERS ~EU deliveries £18 ~ U.S & Canada ~ £24

Providing the item is in stock, we aim to deliver your order within 10-15 working days for EU, and 10-21 days for U.S & Canada.  Parcels will require a signature upon arrival at the destination.

(Shipping rates will be reviewed every 6 months)

NEXT DAY DELIVERY

Due to the current pandemic, Royal mail is currently unable to guarantee their usual delivery times, so until further notice we will not be offering this as an option.

SALES TAX AND DUTIES

Any duties or taxes that your country implements are your responsibility and NOT that of Lucindas.

OUT OF STOCK ITEMS

Please email us at lucindas@lucindas-purley.co.uk  if you have any enquiries and we will advise if and when we are likely to receive the item back in stock.

RETURNS / REFUNDS

In the event that you are not totally delighted with your order, or if you change your mind, we are happy to offer you a refund if the order is returned to us within 14 days of you receiving your item(s).

Please email us at lucindas@lucindas-purley.co.uk  to confirm the item(s) you are returning within 5 days of receiving your item(s).

Item(s) must be in new and in unworn condition with all packaging and tags still attached.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s) and also notify you if we have approved your refund.

Please note, for hygiene reasons, we cannot accept returns of pierced earrings.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Please note that you must cover the cost of the returned item, and send it 'signed for' as we cannot be responsible for lost packages. 

EXCHANGES

Items may be exchanged for a different size or item, depending on stock availability. If you wish to exchange an item, you can do so by emailing us at lucindas@lucindas-purley.co.uk  with your exchange requirements and then follow the returns policy above - please note that you must cover the cost of the return shipment, and send it 'signed for' as we cannot be responsible for lost packages.

When we have received the original item in good order, we will send out the replacement garment.

If you would like some help or advice on what to exchange for - please do not hesitate to call us on 020 8668 7565 or pop in to see us in store.

Please note that you must cover the cost of the returned item, and send it 'signed for' as we cannot be responsible for lost packages.

N.B. COLOUR VARIATIONS

Please note; actual colours may vary .This is due to the fact that every computer has a different capability to display colours .